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5 min read
Guests rarely remember the thread count. They remember the small things that made them feel looked after. After years of reading reviews, these are the five details that come up again and again.
1. A real choice of pillows
A pillow menu sounds like a gimmick until you sleep well for the first time in a week. We offer five, from firm buckwheat to soft down.
2. Water you can swim in
A heated pool that stays open late turns an ordinary evening into a small holiday. Ours is lit until eleven.
3. Breakfast without a rush
Breakfast should run late enough that nobody has to set an alarm on holiday. We serve until half past eleven at the weekend.
4. Turndown that means something
A glass of water, the curtains drawn and the lights turned low. It takes two minutes and guests mention it more than anything else.
5. People who remember your name
No amenity beats a team that knows how you take your coffee by the second morning.
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